Is your Sony TV connected to WiFi, but there’s no Internet?
Luckily, there’s some very simply fixes for Internet problems, which you can find listed below.
Sony TV Connected, No Internet
If your Sony TV is connected with no Internet, set the time and date to ‘Use Network Time’ in Settings -> Date & Time -> Automatic Date & Time and then switch your WiFi on and off.
If your Sony TV won’t connect to the Internet after trying the above, then you should go through every step below in order, and I’m confident we will get it working again for you.
1. Make Sure Your TV is Using Network Time
After a power cut or other loss of power, your Sony Android TV can set itself to use broadcast time or turn off automatic date and time. This can cause the time and date to be incorrect.
Because your router will automatically assign an IP address for a fixed period of time, if your TV’s time and date is wrong, it can cause the IP address to “expire” and prevent connection to the router.
If you set your Sony TV to use network time, then it will pull the time and date from your router, and there should be no mismatch.
To set time and date on a Sony TV:
- Go to Settings.
- Then Date & Time.
- And Automatic Date & Time.
- Set this to Use Network Time.
Try switching your WiFi on and off, and you should have resolved your problem.
If your TV’s time and date is correct but your connection keeps dropping, then it’s possible that a changing IP address from your router is the problem.
Log into your router, find your TV’s connection and click Reserve IP to make sure that your TV always connects to your router on the same IP address.
2. Sony TV Reset Network Settings
Although this might seem a basic step, power cycling your TV is often the best way to fix your Sony TV not connecting to Internet.
Resetting your TV will clear out any issues with non-permanent memory and reset your main board without losing your personal settings.
This is quick and painless and won’t cause you to lose any of your saved settings.
- Make sure your TV is switched off and unplug it.
- Hold down the physical power button on the TV for at least 15 seconds.
- Wait for at least 2 minutes for any residual power to drain from the TV’s capacitors (which are capable of storing charge for several minutes).
- Plug your TV back in and try switching it on. You should see a red light if you have been successful.
Make sure you do wait for the full 2 minutes before plugging your TV back in – you would be surpised how long the components within your TV can hold charge, and you want to make sure it has fully reset.
Although this seems a very basic step, don’t overlook it because in the vast majority of cases a simple soft reset fixes most issues.
3. Turn Off MAC Address Filtering
MAC address filtering allows you to specify which devices are allowed to connect to the Internet using their unique MAC addresses, which every Internet capable device has.
If you, or someone in your family, has switched this on at the router level, your Sony TV won’t connect to the Internet even if it can connect to your WiFi.
Login to your router by typing the Admin IP address into your phone’s or computer’s browser. This is listed on a label on your router (usually 192.168.1.1 or similar), along with the admin login info.
Go to Advanced or Expert Settings and find MAC Filtering. Make sure this is turned off.
4. Reset Your TV’s IP and DNS
If your TV is connecting to WiFi but doesn’t have any Internet access, and it is working on other devices, then check for an issue with your TV’s IP and DNS addresses.
In most cases, your TV should be setup to automatically select an IP address from your router, and usually also automatically pulls a DNS address, which is used to resolve IP addresses that your TV connects to, creating the URL that you see in the address bar of your browser.
But it’s possible that IP address lookup might have been set to Manual, and your DNS settings might be conflicting between your TV and WiFi router.
To fix this on a Sony Android TV, press Home on your remote, then go to Settings -> Network & Internet -> [Click on the Connected Network].
If the IP Setting Mode is set to Manual, then change it to DHCP and restart your TV. This will make your TV select an IP address automatically from your router.
If the IP Setting Mode is set to DHCP, then change it to Manual, and change the DNS Server to 184.108.40.206, which is one of Google’s DNS servers that we know definitely works.
Restart your TV and try your apps again.
For Sony Bravia TVs, press Home on your remote, then go to Settings -> System Settings -> Set-up -> Network -> Network Set-up and change your IP and DNS settings from here.
5. Update Sony TV Firmware
Software and firmware issues have been known to cause problems with the Internet on Sony TVs.
As with any product, you should ensure that you have updated your Sony TV’s firmware to the latest version, even if it is new.
To update firmware on most Sony TVs:
- Press Settings on your remote control.
- Go to Customer Support, Product Support or Setup.
- Otherwise, select Software Update.
- Choose your Network, then press Yes or OK to start the update process.
For Sony Android TVs:
- Press Home on your remote.
- Go to Help.
- Choose Status & Diagnostics.
- Then System software update.
- You can check that Automatically check for updates is switched on, and manually check for updates using the Software Update button.
For Sony Google TVs:
- Press Settings on your remote control.
- Go to System.
- Then About.
- And System Software Update.
- Confirm that Automatically check for update is On. You can also manually check for updates using the Software Update button.
Sony Android and Google TVs will automatically update firmware if connected to the Internet. If your WiFi has been broken for some time, then your Sony TV may not have the latest firmware, which you will have to install manually via USB.
- Go to the Sony support site on your computer.
- In the Search box, enter your TV’s model name. (Take a look at Sony’s help page if you can’t find it).
- Go to the Downloads tab and click the most recent Firmware update and download it to your computer.
- The update process varies depending on your TV, but full instructions for each model are provided on the firmware update screen. Follow these to complete the update process.
6. Factory Reset Your Sony TV
Returning your TV back to its factory settings is a more extreme step, as it will delete any personalization features, downloaded apps or connected devices, but it’s always worth a shot when other methods haven’t worked.
To factory reset a non-Android Sony TV:
- Unplug the TV.
- Wait for 1 minute, then plug your TV back in.
- If it doesn’t switch on automatically, press the Power button on the remote or TV itself.
- Once switched on and fully loaded, hold the Up arrow on the remote and at the same time, hold the Power button on the TV until “Reset” appears on-screen.
- Once you see “Reset” on-screen, or after a count of ten, release the Up arrow and then the TV’s Power button.
- Your TV will now reset itself and return to the initial setup screen.
You can see these steps in the video from Sony below.
To factory reset an Android Sony TV and if your Sony TV remote is working:
- Press Settings on your remote.
- Go to System.
- Then About.
- And Reset.
- Choose Factory data reset.
- And Erase everything, and confirm you want to do this. If asked for a PIN, use 9999.
You can see details for how to reset other models of Sony Android TV in the video below.
7. Reset Your Router
If you’re still seeing Sony TV poor Internet connection, then you can first try a soft reset of your router – unplugging it for 30 seconds – to see if that fixes your issue.
If not, try a hard reset of your router, pressing a paperclip or similar into the small reset hole usually found on the back of your router.
You will need to hold the paperclip on the reset button for at least ten seconds to be sure your router is fully reset.
This will remove any personalisation settings you have made on your router, such as a changed WiFi password or network name, so be sure you still have the default WiFi logins for the router. These are usually on a sticker on the router body.
Sony TV Support & Warranty
It goes without saying that if your TV is under one year old, then you should contact Sony customer support to get it replaced under warranty.
You can call Sony directly on:
- 239-245-6354 (Mon – Fri, 9am – 9pm ET, Sat – Sun, 10am – 8pm ET)
Or text them on 239-245-6354, or ask for a callback.
Even if Sony won’t fix your TV, they might still offer you a discount off a future model if you pester them hard enough! This is always worth a try in my experience.
Sony TV Connected to WiFi But No Internet: How to Fix
To fix a Sony TV not connecting to the Internet:
- Check your TV’s time and date and reserve its IP address in your router.
- Power cycle your TV to reset it.
- Confirm your router isn’t MAC address filtering.
- Update your IP to obtain automatically and your DNS to 220.127.116.11.
- Update your TV’s firmware.
- Factory reset your TV.
- Reset your router.
Hopefully you’ve now got your TV’s Internet back up and running. If not, leave me a comment and I’ll see what more I can do to help.