Panasonic TV Not Connecting to Internet? Do This...

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Is your Panasonic TV connected to Wifi but there’s no Internet, or your Panasonic TV keeps disconnecting from Wifi?

There’s a few possible causes from both your TV and your router, but all of them should be easy for you to fix with only a few minutes of your time.

I’ll go through every fix below, and I’m confident that by following them, you’ll get a fully working connection in no time at all.

Panasonic TV Not Connecting to Internet?

Panasonic TV Wifi Connection Problem	Cause
Incorrect DHCP Settings	Your TV might have IP address lookup set to Manual, or there might be a conflict between DNS settings between your TV and router. Make sure DHCP is set to “On” on your TV.
MAC Address Filtering is On	Switch off MAC address filtering on your router as this prevents your TV from getting an Internet connection even if it does connect to your router.
RF Interference	Interference between your TV and router can compromise the Internet connection. Try moving your TV closer to your router.
Router Password Problems	If you can cannot connect to your router, confirm your password is correct and try changing your router’s authentication to WPA, as older TVs may not support WPA2.
Software Glitch	Power cycling your Panasonic TV and router by unplugging both and leaving for a few minutes can resolve software glitches, as can updating your TV’s and router’s firmware.

If your TV is connected to your router but won’t connect to the Internet, make sure DHCP is set to “On” on your TV, your router isn’t set for MAC address filtering, and there is no RF interference blocking the WiFi signal.

These are the most common reasons why you can’t get Internet on your Panasonic, so I’ll go into each of these in more detail below, along with the full range of possible fixes.

1. Soft Reset Your Panasonic TV

Although this might seem a basic step, power cycling your TV is often the best way to fix your Panasonic TV not connecting to the Internet.

With modern electronics, it’s possible that the problem is caused by something stuck in your TV’s flash memory or by a gremlin in the electronics that simply switching your TV on and off won’t resolve.

Power cycling your TV will clear out any issues with non-permanent memory without losing your personal settings.

Unplug your TV.
Hold down the physical power button on your TV for at least 15 seconds to drain any residual power from the capacitors.
Leave your TV unplugged for at least 2 minutes.
Plug it back in and switch back on.

nb. Make sure that you hold down the physical power button on your TV, not the one on the remote and make sure you time 15 seconds when holding the power button down.

Make sure you do wait for the full 2 minutes before plugging your TV back in – you would be surpised how long the components within your TV can hold charge, and you want to make sure it has fully reset.

Although this seems a very basic step, don’t overlook it because in the vast majority of cases a simple soft reset fixes most issues.

2. Adjust Your TV’s DHCP Settings

If your TV WiFi is showing as connected but is not working, and it is working on other devices, then check for an issue with your TV’s IP and DNS addresses.

In most cases, your TV should be setup to automatically select an IP address from your router, and usually also automatically pulls a DNS address, which is used to resolve IP addresses that your TV connects to, creating the URL that you see in the address bar of your browser.

But it’s possible that IP address lookup might have been set to Manual, and your DNS settings might be conflicting between your TV and WiFi router.

To fix this, on the Panasonic Viera TV, press Menu on your remote, then go to Network -> Network Connection -> Custom -> Press OK on the Wireless Tab -> Yes.

If Acquire IP Address is set to Manual, then change it to Auto and restart your TV. This will make your TV select an IP address automatically from your router.

If Acquire DNS Address is on Auto, then try switching it to Manual, and change the DNS Address to 8.8.8.8, which is one of Google’s DNS servers that we know definitely works.

Restart your TV and try your connection again.

3. Switch Off Router’s MAC Address Filtering

MAC address filtering allows you to specify which devices are allowed to connect to the Internet, using their unique MAC addresses, which every Internet capable device has.

If you, or someone in your family, has switched this on at the router level, your TV will not connect to the Internet even if it can connect to your WiFi.

Login to your router by typing the Admin IP address into your phone’s or computer’s browser. This is listed on a label on your router (usually 192.168.1.1 or with any of the 1s replaced with 0s), along with the admin login info.

Go to Advanced or Expert Settings and find MAC Filtering. Make sure this is turned off.

4. Interference with the Wifi Signal

If your Panasonic TV keeps disconnecting from Wifi then you need to make sure that your router is switched on and working properly, and that there is no interference or blocking of the WiFi signal between your router and TV.

The easiest way to check that your router is working is to use another device, like a phone or iPad. Make sure this is using the same WiFi network as your TV, and check you are fully able to access the Internet.

WiFi interference can be a bit harder to discover, but if you can, try moving your TV as close to your router as possible, ideally within the same room.

If your TV and router are in separate rooms, then try taking another device with WiFi capabilties like your phone up to your TV, and see if you are able to successfully browse the Internet from the same location as your TV, on the same home network.

If your TV won’t connect to the Internet but other devices will from the same location, then you can assume your router’s WiFi signal is good, and the problem most likely lies within your TV.

5. Change Router Authentication to WPA

If your Panasonic TV is around ten years old, then it may not support the latest protection algorithms that your router uses to secure its WiFi connection.

Log in to your router through its admin page (on the label beneath your router, and usually something similar to 192.168.0.1), and go to General WiFi Settings or similar.

Look for the Protection Mode, which will most likely show WPA2. Change this WPA or WPA + WPA2 and try to reconnect your TV to your WiFi.

6. Update Panasonic TV Firmware

Software and firmware issues have been known to cause problems like your Panasonic TV not connecting to Internet.

As with any product, you should ensure that you have updated your TV’s firmware to the latest version, even if it is new.

Most Panasonic TVs support auto-updating of firmware, but you can’t assume that this is turned on for you, unless you are using a Smart Panasonic TV, where auto-updates are always on.

For older Panasonic TVs, to update firmware:

Press Menu on your remote.
Go to Setup.
Click System Menu.
Then System Update.

If you are using a Smart Panasonic TV, then there is no option to manually update firmware – this is done automatically as long as your TV has an Internet connection, in which case you might want to connect an Ethernet cable to your router at least temporarily.

7. Check Your TV’s Time and Date

Because your router will automatically assign an IP address for a fixed period of time, if your TV’s time and date is wrong, it can cause the IP address to “expire” and prevent connection to the Internet.

IP addresses set by your router will have a Lease Expiration of several years (and this can be checked within the settings page for your router), so if your TV has a time and date several years away from the current date/time, this can cause the IP lease to expire.

Go into the Settings for your TV and manually update the date and time to today if it is not already showing this.

9. Panasonic TV Factory Reset

Returning your TV back to its factory settings is a more extreme step, as it will delete any personalization features or connected devices, but it’s always worth a shot when other methods haven’t worked.

To factory reset a Panasonic TV:

Press Menu on your remote.
Go to Setup.
Click System Menu.
Select Shipping Condition.
Confirm a factory reset by pressing Yes.
Your TV will perform a factory reset.

10. Reset Your Router

You can first try a soft reset of your router – unplugging it for 30 seconds – to see if that fixes your issue.

If not, try a hard reset of your router, pressing a paperclip or similar into the small reset hole usually found on the back of your router.

You will need to hold the paperclip on the reset button for at least ten seconds to be sure your router is fully reset.

This will remove any personalisation settings you have made on your router, such as a changed WiFi password or network name, so be sure you still have the default WiFi logins for the router. These are usually on a sticker on the router body.

11. Use an Ethernet Cable

Finally, if you are still unable to get the Internet working on your TV, you might have to resort to using an Ethernet cable.

Either your TV or router should have come with one, and this will give you a wired Internet connection which will bypass your WiFi.

If your TV is in a different room from your router and it isn’t practical to use an Ethernet cable, or if your Panasonic TV keeps dropping the wired Internet connection, then there is one workaround that may help.

12. Use a Streaming Stick

Although it’s a bit annoying, if you haven’t managed to get your connection working properly using the steps above, then the next simplest option is to use a Firestick, Roku or similar.

Plug one of these into your TV’s HDMI port, with the power cable plugged into the TV’s USB port, then follow the on-screen instructions for your streaming stick to connect to WiFi.

Panasonic TV Support & Warranty

It goes without saying that if your TV is under one year old, then you should contact Panasonic customer support to get it replaced under warranty.

You can email Panasonic directly, or use their live chat service.

Even if Panasonic won’t fix your TV, they might still offer you a discount off a future model if you pester them hard enough! This is always worth a try in my experience.

Panasonic TV Won’t Connect to Internet

If your Panasonic TV is not connecting to the Internet, try using a wired connection to determine if the problem is with the Wifi or the connection itself.
Confirm your router isn’t MAC address filtering and that your authentication method is set to WPA.
If your Panasonic TV won’t connect to Wifi, check there is no interference and then try factory resetting your TV. Use an Ethernet cable as a quick fix.
If you see the Panasonic TV “gateway not responding” or “no response from server error”, then check your IP and DNS settings are being automatically detected and try resetting your router.
If your Panasonic TV wireless LAN adapter is not detected, then factory reset and update your TV.

I’m confident that these steps will fix your Panasonic TV, but if you are still struggling, then leave a comment and I’ll see what I can do to help, or try contacting Panasonic support directly.

If you’re struggling to fix your TV, then you might find it easier to upgrade instead and get one of the most highly rated new TVs.