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So your Insignia Fire TV is stuck on the loading screen and there doesn’t seem to be anything you can do about it?
You try to turn it on, and your Insignia Fire TV stays on the logo. Annoying.
The most common reason your Insignia Fire TV is stuck on loading is gremlin in the operating system that can be fixed by factory resetting your TV from the Android boot menu.
I’ll go over how to do this, as well as other potential fixes, in this article.
Why Is My Insignia Fire TV Stuck on the Logo?
The most common reasons for your Insignia Fire TV to be stuck on the loading screen are:
|Software Bug||A glitch in your TV’s memory could be preventing the OS loading.|
|Power Supply Problems||Surge protectors or dirt on the power connector might be preventing your TV from receiving a consistent voltage.|
|Update Boot Loop||Fire TVs in a failed update cycle will get stuck on the logo unless you manually update your TV.|
|Failed Internal Components||Internal component failure could be preventing your TV coming on properly.|
Because there are a number of causes of your Insignia Fire TV being frozen on the home screen and it’s not always obvious which one is appropriate for you, it’s best to go through the fixes below, ordered from simplest to most complex.
How to Fix a Insignia Fire TV Stuck on Loading Screen
1. Power Cycle Your Insignia Fire TV
Although this might seem a basic step, power cycling your TV is often the best way to fix your Insignia Fire TV.
Resetting your TV will clear out any issues with non-permanent memory and reset your main board without losing your personal settings.
This is quick and painless and won’t cause you to lose any of your saved settings.
To reset your Insignia Fire TV:
- Make sure your TV is switched off and unplug it.
- Hold down the physical power button on the TV for at least 15 seconds.
- Wait for at least 2 minutes for any residual power to drain from the TV’s capacitors (which are capable of storing charge for several minutes).
- Plug your TV back in and try switching it on. You should see a red light blinking if you have been successful.
Make sure you do wait for the full 2 minutes before plugging your TV back in – you would be surpised how long the components within your TV can hold charge, and you want to make sure it has fully reset.
Although this seems a very basic step, don’t overlook it because in the vast majority of cases a simple soft reset fixes most issues.
Most people will now have their TV fixed and back up and running, but if your Insignia TV is still stuck on the Amazon logo, then we’ve got a few more basic fixes to try before getting into the hardware fixes.
2. Check for Corrosion to Power Port
In particular, look for kinks and knots in the power cable, which can damage the copper wires both mechanically and from increasing the electrical resistance, which generates heat, causing damage that may not necessarily be obvious.
Because of potential damage within the cable that you cannot see due to the protective sheath, it can be a good idea to use a new power cable, if you have one or can borrow one.
Also, be sure to carefully look at the power connector on your TV to confirm that the port is free from corrosion, dirt and dust.
3. Confirm Wall Socket Voltage Is Not Fluctuating
When your Insignia Fire TV freezes on the logo, you naturally jump to thinking that there must be a fault within your TV itself.
Actually, the fault can sometimes be within your household power supply, or more specifically within the surge protector or smart plug that your TV is plugged into.
So, you need to confirm that your wall socket is supplying enough power, and there is no interruption of supply during use.
There’s a few methods that you can use:
- Unplug your Insignia Fire TV from your wall socket.
- Remove any surge interruptors or smart plugs so that you have a direct line to your wall socket.
- Plug another large device that you know works into the same socket and check that the new device works as normal. (It’s important that this device draws approximately as much power as your TV, to confirm the socket is fully working).
- Remove the other device and plug your TV back into this socket.
- Switch on the power and switch on your TV using the physical power button located somewhere on its case (usually beneath the Insignia Fire logo).
- See if the light is solid. If so, this means your TV is getting sufficient voltage.
- If your Insignia Fire TV’s light is blinking 5, 6, 10 times or more, then repeat these steps with another wall socket to confirm your household electricity supply isn’t a problem.
If you’ve confirmed your household power supply is consistent, then we can assume the problem lies somewhere within your TV itself.
4. Wipe the Fire TV Cache
Failed updates can temporarily brick your TV, unless you manually run a factory reset or clear the cache.
This temporary cache of installation and other files you can manually clear from the service menu.
You won’t lose any settings or personal data by clearing this cache, so it should be tried before a factory reset.
To clear the Insignia Fire TV cache:
- Unplug your TV.
- Hold the Power button and plug your TV back in.
- Keep holding the power button until the Fire TV logo comes up on screen.
- Scroll to Wipe Cache Partition using any single button press to scroll.
- Long press any button to select Wipe Cache Partition.
- Confirm you want to do this on the menu.
- You’ll see Cache Wipe Complete at the bottom of the screen.
- Reboot your TV using the menu option.
You can see the full steps on how to clear your Fire TV’s cache in the video below.
5. Factory Reset Your Insignia Fire TV
Returning your TV back to its factory settings is a more extreme step, as it will delete any personalization features, downloaded apps or connected devices, but it’s always worth a shot when other methods haven’t worked.
To reset a Insignia Fire TV which has frozen on loading:
- Unplug your TV.
- Hold down the TV’s Power Button, which will probably be underneath the screen.
- Plug your TV back in.
- Once it comes back on, let go of the Power Button.
- It will boot into the Android Recovery Menu.
- Scroll down to Wipe data/factory reset by clicking the Power Button.
- Then press and hold the Power Button until the line turns green.
- Let go of the Power Button, then select Yes to confirm a factory reset by clicking the Power Button to select it, then holding it down until the line turns green.
- You’ll see the recovery menu again, where you should select reboot system now by holding down the Power Button.
- To re-pair your remote, hold down the Home button on the remote for ten seconds once your TV has restarted.
You can also hard reset most Insignia TVs by putting a pen into the recessed Reset button, usually found on the side or back of the TV.
6. Look for Burned Out Components
A more serious issue, but one that is still easily fixable at home, is a failure caused by overheating of the internal components.
Switch your TV on and wait for a few minutes. Then, move your hand around the back panel of your TV and see if you can find any hotspots.
If any area is nearly too hot to touch, then you have likely found your overheating chip. Mark this location and we can take a look at it in more detail.
If there are no hotspots, then there could be capacitor damage, which we will also need to take off the back panel to investigate.
To check this, you will need to remove the back panel of your TV, which will invalidate its warranty, so this is only practical for older TVs.
To remove your TV’s back panel:
- Unplug your TV, hold down the power button and wait for at least 30 minutes. There are large capacitors in the power board for the backlight and these can hold charge for an extended period of time.
- Place your TV face down on a large table or workbench. Make sure there is nothing that can scratch the screen on your work surface.
- Ground yourself.
- Open your TV by unscrewing the screws in the backpanel. It should come apart in two pieces: front and back.
- Put the back panel somewhere out of the way and take a look at the circuit boards that have been revealed.
- You will see a T-Con panel for translating the signal into a TV picture, a power board and a main board.
The Timing Control (T-Con) board is a small PCB board that drives your TV’s panel, sending the signal to each pixel row of your screen using internal clocks to keep each row in sync.
The Main Board is a larger PCB where you plug your HDMI and other connectors into. This does a lot of the work of translating the input into signal, which then goes to the T-Con board.
The Power Board is where you plug in your power cable, and which converts your home electricity supply into a voltage and current that your TV can use.
There may also be a number of additional boards, such as a backlight inverter, but these vary between models and shouldn’t be the cause of your Insignia Fire TV turning off every 5 seconds.
If you found a hotspot earlier, find the chip that corresponds with the hotspot’s location. These can be replaced with a soldering iron, but given the difficulty of finding an identical logic chip, you might want to replace the entire board that it is connected to.
Both Power and Main Boards can be replaced for around $30 – 50 from eBay.
To get the correct board, note the Power / Main Board model number written on the label on the board, and put this into eBay. You can also search for the specific chip if you are confident you have identified it.
See how to replace the board in the video below.
If you don’t want to replace the board, you can instead try directing a small fan through the grill of your TV, or even cutting a small hole over the chip and pointing the fan in there.
You can also reduce the brightness of the backlight, as powering this requires a large drain on some of the TV’s chips and so causes a lot of the heat.
If you did not find a hotspot earlier, then look at the capacitors on the power and main boards for signs of bulging or damage. Capacitors are particularly prone to damage if subjected to power surges, and are a very common cause of your Insignia Fire TV getting stuck on the logo screen.
If you see any damaged capacitors, they can be easily replaced with a soldering iron and new components costing a few cents each, or by entirely replacing the board.
Check out this video for a good example of doing this at home.
Insignia Fire TV Support and Warranty
Unfortunately, warranties typically only last a year unless you have already paid to extend it.
Although you are unlikely to see any problems on an Insignia Fire TV under one year old, this can happen. If so, return your TV under warranty and get it fixed.
You can also try to contact Insignia support directly to see if they can offer any help.
You can use the Insignia support site to help diagnose your problem, but if you are at this stage, then you are better off calling them direct on:
- 1-877-467-4289 (8am – 9am CT, 7 days a week)
You can also contact them any time via email.
Even if Insignia won’t fix your TV, they might still offer you a discount off a future model if you pester them hard enough! Always worth a try!
Insignia Fire TV Stuck On Loading Screen: Conclusion
- A Insignia Fire TV that is stuck on loading is best fixed by factory resetting your TV from the Android service menu.
- Clear the cache to make sure that temporary files are not the cause first.
- Replace any components that you have found to be overheating.
I’m confident that these steps will fix your Insignia Fire TV boot loop, although the later steps do require a bit more effort than the earlier ones.
Don’t forget that opening up your TV will void its warranty, but this can’t be helped in most cases.
If you need any further help, then I suggest contacting Insignia support directly, or checking on YouTube where it’s much easier to see how to open up your TV, for example.
And if you’ve tried all of these steps and still can’t get your TV to work, then it may be worth looking at one of the most highly rated new TVs.