Insignia TV Not Connecting to Wifi? (Fire & Roku TV Fixes)

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If your Insignia TV won’t connect to Wifi, there’s a few things you can try which are detailed in this article, but my best tip is to try restarting your TV, several times if necessary, enable network pings for the Insignia Roku TV and forget your network and re-enter the password for the Insignia Fire TV.

I’ll cover more about this below.

insignia fire tv not connecting to Wifi

What To Do If Your Insignia TV Won’t Connect to WiFi

Insignia TV Wifi Connection Problem Cause
Insignia Roku TV Won’t Connect to Wifi You need to go into the Roku secret menu and enable network ping if you cannot otherwise get a server response over Wifi.
Insignia Fire TV Won’t Connect to Wifi Try forgetting your network with the three bars button on the remote when on the Network Settings screen and re-enter your network password.
MAC Address Filtering is On Switch off MAC address filtering on your router as this prevents your TV from getting an Internet connection even if it does connect to your router.
RF Interference Interference between your TV and router can compromise the Wifi connection. Try moving your TV closer to your router.
Router Password Problems If you can cannot connect to your router, confirm your password is correct and try changing your router’s authentication to WPA, as older TVs may not support WPA2.
Software Glitch Power cycling your Insignia TV and router by unplugging both and leaving for a few minutes can resolve software glitches, as can updating your TV’s and router’s firmware.

The most common reason for an Insignia TV to not connect to WiFi is a software glitch. Try resetting your TV by power cycling it. Unplug it, hold the power button down for 15 seconds, then plug your TV back in after waiting a further 30 minutes.

If your Insignia Fire TV isn’t connecting to WiFi after trying the above, then you should go through every step below in order, and I’m confident we will get it working again for you.

1. Power Cycle your Insignia TV

Although this might seem a basic step, power cycling your TV is often the best way to fix your Insignia TV.

Resetting your TV will clear out any issues with non-permanent memory and reset your main board without losing your personal settings.

This is quick and painless and won’t cause you to lose any of your saved settings.

To reset your Insignia TV:

  1. Make sure your TV is switched off and unplug it.
  2. Hold down the physical power button on the TV for at least 15 seconds.
  3. Wait for at least 30 minutes for any residual power to drain from the TV’s capacitors (which are capable of storing charge for several minutes).
  4. Plug your TV back in and try switching it on. You should see a red light flashing if you have been successful.
tv power button

Make sure you do wait for the full 30 minutes before plugging your TV back in – you would be surpised how long the components within your TV can hold charge, and you want to make sure it has fully reset.

Although this seems a very basic step, don’t overlook it because in the vast majority of cases a simple soft reset fixes most issues.

Most people will now have their TV fixed and back up and running, but if your Insignia TV is still not working properly, then we’ll move onto the next step.

2. Clear the Cache Partition

Fire TVs have a temporary cache of installation and other files that you can manually clear from the service menu.

You won’t lose any settings or personal data by clearing this cache, so it should be tried before a factory reset.

To clear the Insignia Fire TV cache:

  1. Unplug your TV.
  2. Hold the Power button and plug your TV back in.
  3. Keep holding the power button until the Fire TV logo comes up on screen.
  4. Scroll to Wipe Cache Partition using any single button press to scroll.
  5. Long press any button to select Wipe Cache Partition.
  6. Confirm you want to do this on the menu.
  7. You’ll see Cache Wipe Complete at the bottom of the screen.
  8. Reboot your TV using the menu option.

You can see the full steps on how to clear your Fire TV’s cache in the video below.

3. Clear Your Insignia Roku TV Cache

For the Insignia Roku TV, resetting your TV and remote can help resolve any issues, and with the Roku Voice remote this doesn’t require you to go through any on-screen menus.

On your remote, restart your TV using the button combination: Home – press 5 times; Up Arrow – press once; Rewind – press 2 times; Fast Forward – press 2 times.

roku tv remote reset

Your Insignia Roku TV should then restart.

You can also run a system restart from the menu.

To restart an Insignia Roku TV:

  1. Go to the Home screen.
  2. Then Settings.
  3. And System.
  4. Then Power.
  5. System restart.
  6. And click Restart.
insignia roku tv system restart

4. Insignia Fire TV Forget Wifi Network

A glitch with Insignia Fire TVs can prevent apps from connecting the the Internet, even though your Fire TV shows that it is connected to Wifi.

To fix this, you need to forget your Wifi network and re-enter the password. Your Fire TV’s Wifi should then work normally.

To reset your Insignia Fire TV’s Wifi:

  1. Press the Home button on your remote.
home button on Insignia Fire TV remote
  1. Scroll all the way to the right of your screen to the cog icon for settings.
  2. Press down on your remote, scroll to Network and click the central button on your remote.
insignia fire tv network settings
  1. Find your Wifi network and click the three bars button on your remote to forget it.
insignia fire tv forget wifi network
  1. Press the central button to re-enter your password and your Wifi should then successfully reconnect.

5. Insignia Roku TV Not Connecting to WiFi Automatically

If your TV WiFi is not connecting automatically, and it is working on other devices, then go through the Roku Platform Secret Menu to enable network pings.

This can prevent your Insignia Roku TV from connecting with the Roku servers and this prevents your TV from making an Internet connection.

To access the Roku Platform Secret Menu:

  1. Open the Home screen.
  2. On your remote, press the button combination: Home x5; Rewind x 1; Play x 1: Fast Forward x1; Play x 1; Rewind x 1.
how to access the roku platform secret menu: Home x5; Rewind x1; Play x1; Fast forward x1; Play x1; Rewind x1

You will then see the Roku Platform Secret Menu screen. You want to select System Operations Menu.

insignia roku platform secret screen

And choose Network Menu.

insignia roku tv secret network settings menu

You then want to scroll up to Disable Network Pings and click on it to change it to Enable Network Pings.

insignia roku tv enable network pings

You can then back out of the menus and re-try your connection from the Network menu. You might want to try power cycling your TV if the Wifi connection doesn’t come on immediately.

6. Insignia TV WiFi Authentication Problem

If your Insignia TV is not connecting to WiFi at all, this could be a sign that the password you are entering is incorrect, or the WPS setup failed.

If you used WPS, where you press a WPS button on your router and your TV automatically discovers the network and login details without any further input than you, then try entering your password manually.

tv wifi connect with wps

If you entered it manually before, try re-entering your password, but this time make sure the Show password option is selected so that you can confirm this is correct.

7. Switch Off MAC Address Filtering On Your Router

If your Insignia TV is connected to Wifi but there’s no Internet, then check for MAC address filtering.

MAC address filtering allows you to specify which devices are allowed to connect to the Internet using their unique MAC addresses, which every Internet capable device has.

If you, or someone in your family, has switched this on at the router level, your Insignia TV won’t connect to the Internet even if it can connect to your WiFi.

Login to your router by typing the Admin IP address into your phone’s or computer’s browser. This is listed on a label on your router (usually or similar), along with the admin login info.

Go to Advanced or Expert Settings and find MAC Filtering. Make sure this is turned off.

router switch off mac filtering

8. Insignia TV Keeps Disconnecting From WiFi

If your Insignia TV keeps disconnecting from WiFi, then you need to make sure that your router is switched on and working properly, and that there is no interference or blocking of the WiFi signal between your router and TV.

The easiest way to check that your router is working is to use another device, like a phone or iPad. Make sure this is using the same WiFi network as your TV, and check you are fully able to access the Internet.

WiFi interference can be a bit harder to discover, but if you can, try moving your TV as close to your router as possible, ideally within the same room.

If your TV and router are in separate rooms, then try taking another device with WiFi capabilties like your phone up to your TV, and see if you are able to successfully browse the Internet from the same location as your TV, on the same home network.

If your TV won’t connect to the Internet but other devices will from the same location, then you can assume your router’s WiFi signal is good, and the problem most likely lies within your TV.

9. Run a Network Connection Test

You can check if the TV thinks your WiFi network is connected successfully or not, which will help you narrow down the cause of the problem, by running a Network Connection Test.

On the Insignia Roku TV, go to Settings on your TV, then Network and scroll down to Check Connection.

insignia roku tv check network connection

You will get a popup telling you if this has been successful or not, and if not, you can use the error message to help diagnose the problem.

On the Insignia Fire TV, you can run a connection test from Settings -> Network and clicking the Play/Pause button to get a popup detailing the problems with your connection.

fire tv check network status

10. Update Insignia TV Firmware

If your Insignia TV WiFi is not turning on, then updating your firmware is the best option.

Software and firmware issues have been known to cause problems with the WiFi on Insignia TVs.

As with any product, you should ensure that you have updated your TV’s firmware to the latest version, even if it is new.

Insignia Fire and Roku TVs will automatically update firmware if connected to the Internet. If your WiFi has been broken for some time, then your Insignia TV may not have the latest firmware, which you will either have to install manually, or by connecting an Ethernet cable to let your TV do it itself.

To update your old Insignia TV:

  1. Press Menu on your remote.
  2. Go to Help.
  3. Then Update Firmware.
  4. And follow the on-screen instructions.
insignia tv update firmware

To update your Insignia Roku TV you need to make sure it is connected to a network:

  1. On your remote, press the Cog icon for Settings.
  2. Then go to Network.
  3. And Network Configuration.
  4. Check this says Network connected or similar.
insignia roku tv network connected

If you want to be double-sure that your TV is up to date, you can update it manually via USB.

To install Roku TV updates manually:

  1. Go to the Roku update site on your computer and enter your TV model number or serial number and click Next. Both numbers are found at Settings -> System -> About, with the mode number being four numbers followed by a letter and the serial number twelve numbers or letters.
roku tv update firmware usb
  1. Choose Download Software from the prompt to get your new firmware.
roku tv download software
  1. Put a USB flash drive into your computer and copy the software your downloaded onto it, making sure it doesn’t go into any directories on your flash drive.
  2. Eject the flash drive from your computer and put it into the USB port on your TV.
  3. Go to Settings -> System -> System Update -> I can’t connect on your TV’s menu.
  4. If you see the error, “Contents of the update file are invalid“, then you are running the most recent firmware on your TV, and you can move onto the next fix.
  5. If your firmware needs updating, you will get a 12-digit code on your TV.
  6. Enter this code into the Roku update website, and you will get a 6-digit code that you need to enter into your TV.
Roku tv update software
  1. The update process will then commence.

To update your Insignia Fire TV:

  1. Press the Cog on your remote for Settings.
  2. Then My Fire TV in the on-screen menu.
  3. And in the About menu, select Check for Updates.
Insignia fire tv check for updates

11. Insignia TV 2.4 GHz and 5 GHz Connection Problems

It’s possible that your Insignia TV won’t connect to WiFi because of an issue with your 2.4GHz WiFi channel or 5GHz WiFi channel.

Login to your routers landing page, usually found by typing or into a browser on your phone or computer (the exact IP will be on a label on your router).

Find the login info on your router’s label, and take a look at the overview page to see whether your TV is connecting on 2.4GHz or 5GHz.

router wifi 2.4ghz setting

If it is connecting on the 5GHz channel, try changing the settings in your TV’s Network page to connect only on 2.4GHz.

You can also update the channel frequencies in the router itself, usually found under Expert Settings or Advanced Settings, changing these values and retesting your TV’s Wifi connection to see if they make any difference.

router wifi settings

12. Check Your TV’s Time and Date

Because your router will automatically assign an IP address for a fixed period of time, if your TV’s time and date is wrong, it can cause the IP address to “expire” and prevent connection to the router.

IP addresses set by your router will have a Lease Expiration of several years (and this can be checked within the settings page for your router), so if your TV has a time and date several years away from the current date/time, this can cause the IP lease to expire.

Go into the Settings for your TV and manually update the date and time to today if it is not already showing this.

13. Factory Reset Your Insignia TV

Returning your TV back to its factory settings is a more extreme step, as it will delete any personalization features, downloaded apps or connected devices, but it’s always worth a shot when other methods haven’t worked.

Before factory resetting, try resetting only the network settings and then try to reconnect to your Wifi.

To reset network settings on an Insignia Roku TV:

  1. Press Home on your remote.
  2. Go to System -> Advanced System Settings -> Network Connection Reset.
  3. Choose Reset Connection.
  4. Your TV will then restart.
insignia roku tv reset network connection

You can then try to setup your Wifi network again from scratch in System -> Network -> Set up connection.

insignia roku tv set up wifi

To factory reset an Insignia Roku TV:

  1. Press Home on your remote.
  2. Go to System -> Advanced System Settings -> Factory Reset.
  3. Choose Factory Reset Everything.
  4. Enter the code shown and click OK to reset your TV.
insignia roku tv factory reset

To factory reset an Insignia Fire TV:

  1. Press the Home button on your remote and go to Settings.
  2. Then Device & Software.
fire tv device and software menu
  1. And Reset to Factory Defaults.

If your TV remote isn’t working, then to reset an Insignia Fire TV:

  1. Unplug your TV.
  2. Hold down the TV’s Power Button, which will probably be underneath the screen.
  3. Plug your TV back in.
  4. Once it comes back on, let go of the Power Button.
  5. It will boot into the Android Recovery Menu.
  6. Scroll down to Wipe data/factory reset by clicking the Power Button.
  7. Then press and hold the Power Button until the line turns green.
  8. Let go of the Power Button, then select Yes to confirm a factory reset by clicking the Power Button to select it, then holding it down until the line turns green.
  9. You’ll see the recovery menu again, where you should select reboot system now by holding down the Power Button.
  10. To re-pair your remote, hold down the Home button on the remote for ten seconds once your TV has restarted.
facotry reset toshiba fire tv

You can also hard reset most Insignia TVs by putting a pen into the recessed Reset button, usually found on the side or back of the TV.

tv reset button

14. Reset Your Router

If you’re still seeing a poor Internet connection, then you can first try a soft reset of your router – unplugging it for 30 seconds – to see if that fixes your issue.

If not, try a hard reset of your router, pressing a paperclip or similar into the small reset hole usually found on the back of your router.

You will need to hold the paperclip on the reset button for at least ten seconds to be sure your router is fully reset.

reset router

This will remove any personalisation settings you have made on your router, such as a changed WiFi password or network name, so be sure you still have the default WiFi logins for the router. These are usually on a sticker on the router body.

15. Use an Ethernet Cable

Finally, if you are still unable to get the WiFi working on your TV, you might have to resort to using an Ethernet cable.

Either your TV or router should have come with one, and this will give you a wired Internet connection which will bypass your WiFi.

If your TV is in a different room from your router and it isn’t practical to use an Ethernet cable, or if your Insignia TV keeps dropping the wired Internet connection, then there is still one final hardware fix that will get your WiFi working again.

16. Replace the WiFi Module

If none of the previous steps have worked, then you could be suffering from a failed WiFi module which is pretty easy to replace yourself.

Take a look at the video below for a step-by-step guide to do this. You will need to open up your TV which will invalidate it’s warranty, so this is really only a solution for TVs that are over one year old.

Insignia Fire TV Support and Warranty

Unfortunately, warranties typically only last a year unless you have already paid to extend it.

Although you are unlikely to see any problems on an Insignia Fire TV under one year old, this can happen. If so, return your TV under warranty and get it fixed.

You can also try to contact Insignia support directly to see if they can offer any help.

You can use the Insignia support site to help diagnose your problem, but if you are at this stage, then you are better off calling them direct on:

  • 1-877-467-4289 (8am – 9am CT, 7 days a week)

You can also contact them any time via email.

Even if Insignia won’t fix your TV, they might still offer you a discount off a future model if you pester them hard enough! Always worth a try!

Insignia TV Not Connecting to Wifi: Conclusion

  • If your Insignia Fire TV is not connecting to the Internet, try using a wired connection to determine if the problem is with the Wifi or the connection itself.
  • Set your Insignia Roku TV to enable network pings in the secret menu accessed by pressing Home x5; Rewind x1; Play x1; Fast forward x1; Play x1; Rewind x1.
  • If your Insignia TV won’t connect to Wifi, check there is no interference and then try factory resetting your TV. Use an Ethernet cable as a quick fix.

I’m confident that these steps will fix your Insignia TV, but if you are still struggling, then leave a comment and I’ll see what I can do to help, or try contacting Insignia support directly.

If you’re struggling to fix your TV, then you might find it easier to upgrade instead and get one of the most highly rated new TVs.

Read More:

Insignia Fire TV keeps restarting?

Insignia Fire TV dim and flickering?

Insignia Fire TV stuck on loading screen?

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