Your JVC Smart TV not connecting to WiFi is one of those frustrating problems that seems like it should be easily fixable, but I know what it’s like when you can’t figure out exactly how to fix it.
So I’ve collected this complete guide covering every possible fix for if your JVC TV won’t connect to WiFi.
I’m confident that following the steps below will help most of you to get your TVs working again, without having to look at an expensive replacement.
JVC TV Not Connecting to WiFi
If your JVC TV won’t connect to WiFi, you need to reset your TV by power cycling it. Unplug it, hold the power button down for 15 seconds, then plug your TV back in after waiting a further 2 minutes. You can also try updating your TV’s IP and DNS, and resetting your WiFi network.
If your JVC TV isn’t connecting to WiFi after trying the above, then take a look at the software and hardware fixes below which will help to get it working again.
1. Reset JVC TV WiFi
Although this might seem a basic step, power cycling your TV is often the best way to fix the WiFi on your JVC TV.
Resetting your TV will clear out any issues with non-permanent memory and reset your main board without losing your personal settings.
This is quick and painless and won’t cause you to lose any of your saved settings.
To reset your JVC TV:
- Make sure your TV is switched off and unplug it.
- Hold down the physical power button on the TV for at least 15 seconds.
- Wait for at least 2 minutes for any residual power to drain from the TV’s capacitors (which are capable of storing charge for several minutes).
- Plug your TV back in and try switching it on. You should see a light if you have been successful.
Make sure you do wait for the full 2 minutes before plugging your TV back in – you would be surpised how long the components within your TV can hold charge, and you want to make sure it has fully reset.
Although this seems a very basic step, don’t overlook it because in the vast majority of cases a simple soft reset fixes most issues.
Most people will now have their TV fixed and back up and running, but if your JVC TV stilll has non-working WiFi after resetting, then we’ve got a few more basic fixes to try before getting into the hardware fixes.
2. JVC TV Connected to WiFi But Not Working?
MAC address filtering allows you to specify which devices are allowed to connect to the Internet using their unique MAC addresses, which every Internet capable device has.
If you, or someone in your family, has switched this on at the router level, your JVC TV won’t connect to the Internet even if it can connect to your WiFi router.
Login to your router by typing the Admin IP address into your phone’s or computer’s browser. This is listed on a label on your router (usually 192.168.1.1 or similar), along with the admin login info.
Go to Advanced or Expert Settings and find MAC Filtering. Make sure this is turned off.
3. JVC TV Not Connecting to WiFi Automatically
If your TV WiFi is not connecting automatically, and it is working on other devices, then check for an issue with your TV’s IP and DNS addresses.
In most cases, your TV should be setup to automatically select an IP address from your router, and usually also automatically pulls a DNS address, which is used to resolve IP addresses that your TV connects to, creating the URL that you see in the address bar of your browser.
But it’s possible that IP address lookup might have been set to Manual, and your DNS settings might be conflicting between your TV and WiFi router.
To fix this, press Menu on your remote, then go to System -> Settings -> Network / Internet Settings -> Advanced Settings.
If the IP Setting Mode is set to Manual, then change it to Automatic and restart your TV. This will make your TV select an IP address automatically from your router.
If the DNS Setting Mode is set to Automatic, then change it to Manual, and change the DNS Server to 126.96.36.199, which is one of Google’s DNS servers that we know definitely works.
Restart your TV and try your apps again.
4. JVC Smart TV Keeps Losing Internet Connection
If your JVC TV keeps disconnecting from WiFi, then you need to make sure that your router is switched on and working properly, and that there is no interference or blocking of the WiFi signal between your router and TV.
The easiest way to check that your router is working is to use another device, like a phone or iPad. Make sure this is using the same WiFi network as your TV, and check you are fully able to access the Internet.
WiFi interference can be a bit harder to discover, but if you can, try moving your TV as close to your router as possible, ideally within the same room.
If your TV and router are in separate rooms, then try taking another device with WiFi capabilties like your phone up to your TV, and see if you are able to successfully browse the Internet from the same location as your TV, on the same home network.
If your TV won’t connect to the Internet but other devices will from the same location, then you can assume your router’s WiFi signal is good, and the problem most likely lies within your TV.
5. JVC Smart TV Authorisation Failed?
If your JVC Smart TV is not connecting to WiFi at all, this could be a sign that the password you are entering is incorrect, or the WPS setup failed.
If you used WPS, where you press a WPS button on your router and your TV automatically discovers the network and login details without any further input than you, then try entering your password manually.
If you entered it manually before, try re-entering your password, but this time make sure the Show password option is selected so that you can confirm this is correct.
6. Correct Your TV’s Time and Date
Because your router will automatically assign an IP address for a fixed period of time, if your TV’s time and date is wrong, it can cause the IP address to “expire” and prevent connection to the router.
IP addresses set by your router will have a Lease Expiration of several years (and this can be checked within the settings page for your router), so if your TV has a time and date several years away from the current date/time, this can cause the IP lease to expire.
Go into the Settings for your TV and manually update the date and time to today if it is not already showing this.
7. JVC TV Firmware Update
Software and firmware issues have been known to cause problems with JVC TV network connections.
As with any product, you should ensure that you have updated your TV’s firmware to the latest version, even if it is new.
Most modern JVC TVs should have automatic firmware updates on, but you need to confirm this and then update manually if necessary.
To check auto-update for firmware is on for JVC TVs:
- Press Menu on your remote.
- Select System.
- Then Settings.
- And More…
- Scroll to Software Update, press OK, then check Automatic Scanning is Enabled.
If your WiFi connection isn’t working at all, then you should connect your TV to your router via an Ethernet cable to run the update process.
To manually update firmware on a JVC TV:
- Press Menu on your remote.
- Select System.
- Then Settings.
- And More…
- Scroll to Software Update, press OK, then click on Scan for upgrade.
8. JVC TV Not Detecting 5GHz WiFi
It’s possible that your JVC TV won’t connect to WiFi because of an issue with your 2.4GHz WiFi channel or 5GHz WiFi channel.
Login to your routers landing page, usually found by typing 192.168.1.1 or 192.168.1.0 into a browser on your phone or computer (the exact IP will be on a label on your router).
Find the login info on your router’s label, and take a look at the overview page to see whether your TV is connecting on 2.4GHz or 5GHz.
If it is connecting on the 5GHz channel, try changing the settings in your TV’s Network page to connect only on 2.4GHz.
You can also update the channel frequencies in the router itself, usually found under Expert Settings or Advanced Settings, changing these values and retesting your TV’s Wifi connection to see if they make any difference.
9. JVC TV Factory Reset
Returning your TV back to its factory settings is a more extreme step, as it will delete any personalization features or connected devices, but it’s always worth a shot when other methods haven’t worked.
The simplest way to factory reset a JVC TV is with the remote, following the steps Menu -> Setup -> Reset and confirm you want to factory reset your TV.
To factory reset a JVC TV without the remote, press the Menu button on the side of your TV, then use the Vol + and Vol – or Ch +/- buttons to navigate to the Reset option.
10. Reset Your Router
If you’re still seeing a poor Internet connection with your JVC TV, then you can first try a soft reset of your router – unplugging it for 30 seconds – to see if that fixes your issue.
If not, try a hard reset of your router, pressing a paperclip or similar into the small reset hole usually found on the back of your router.
You will need to hold the paperclip on the reset button for at least ten seconds to be sure your router is fully reset.
This will remove any personalisation settings you have made on your router, such as a changed WiFi password or network name, so be sure you still have the default WiFi logins for the router. These are usually on a sticker on the router body.
11. Use an Ethernet Cable
Finally, if you are still unable to get the WiFi working on your TV, you might have to resort to using an Ethernet cable.
Either your TV or router should have come with one, and this will give you a wired Internet connection which will bypass your WiFi.
If your TV is in a different room from your router and it isn’t practical to use an Ethernet cable, or if your JVC TV keeps dropping the wired Internet connection, then there is still one final hardware fix that will get your WiFi working again.
12. Replace the WiFi Module
If none of the previous steps have worked, then you are most likely suffering from a failed WiFi module which is pretty easy to replace yourself.
Take a look at the video below for a step-by-step guide to do this. You will need to open up your TV which will invalidate it’s warranty, so this is really only a solution for TVs that are over one year old.
JVC TV Support & Warranty
It goes without saying that if your TV is under one year old, then you should contact JVC customer support to get it replaced under warranty.
In the UK, JVC is a brand of Currys, so you should contact Currys support online.
In the US, you can call JVC directly on:
- 1-888-582-8870 (Mon – Fri, 9am – 9pm EST, Sat – Sun, 9am – 6pm EST)
Even if JVC won’t fix your TV, they might still offer you a discount off a future model if you pester them hard enough! This is always worth a try in my experience.
JVC TV Won’t Connect to WiFi: How to Fix
To fix a JVC TV that won’t to WiFi:
- Power cycle your TV to reset it.
- Confirm your router isn’t MAC address filtering.
- Update your IP to obtain automatically and your DNS to 188.8.131.52.
- Make sure your WiFi password is correct.
- Check your TV’s time and date.
- Check for signal interference.
- Update your TV’s firmware.
- Switch your TV to the 2.4GHz WiFi channel.
- Factory reset your TV.
- Reset your router.
- Use an Ethernet cable.
- Replace the WiFi module.
Hopefully you’ve now got your TV’s WiFi back up and running. If not, leave me a comment and I’ll see what more I can do to help.
JVC TV sound but no picture fix
Leave a Reply