Hisense TV Not Connecting to WiFi: Read This FIRST

with 2 Comments

Is your Hisense TV not connecting to WiFi, or your Hisense Roku TV not connecting to WiFi?

Either way, it’s usually very easy to fix WiFi problems and takes only a few minutes of your time to get your TV back up and running again.

Whether you are seeing the Hisense TV WiFi connection timed out error, your Hisense TV keeps disconnecting from WiFi, or some other Hisense TV WiFi issue, you’ll find the solutions in this complete guide.

hisense tv not connecting to wifi

Hisense TV Not Connecting to WiFi

If your Hisense TV won’t connect to WiFi you need to reset your TV by power cycling it. Unplug it, hold the power button down for 15 seconds, then plug your TV back in after waiting a further 30 minutes. You can also try updating your TV’s IP and DNS, and resetting your WiFi network.

If your Hisense TV is not connecting to WiFi after trying the above, then you should go through every step below in order, and I’m confident we will get it working again for you.

You can watch a quick overview of each fix in the video below, with more detail following in this article.

1. Reset Hisense TV WiFi

Although this might seem a basic step, power cycling your TV is often the best way to fix your Hisense TV not connecting to Internet.

Running your Hisense TV through a power cycle will help to clear any potential issues that could be caused by its capacitors retaining charge or internal flash memory holding onto a glitch that is causing the WiFi connection problems.

roku tv power cycle

This is quick and painless and won’t cause you to lose any of your saved settings.

  1. Unplug your Hisense TV and hold down the physical power button beneath the IR receiver on the TV for at least 15 seconds.
  2. Wait for at least 30 minutes for any residual power to drain.
  3. Plug your TV back in and try switching it on. You should see a red light if you have been successful.

Make sure you do wait for the full 30 minutes before plugging your TV back in – you would be surpised how long the components within your TV can hold charge, and you want to make sure it has fully reset.

Although this seems a very basic step, don’t overlook it because in the vast majority of cases a simple soft reset fixes most issues.

If you have a Hisense Roku TV, then you can try clearing the cache.

On your remote, restart your TV using the button combination: Home – press 5 times; Up Arrow – press once; Rewind – press 2 times; Fast Forward – press 2 times.

roku tv remote reset

Your Hisense Roku TV should then restart.

You can also run a system restart from the menu.

To restart an Hisense Roku TV:

  1. Go to the Home screen.
  2. Then Settings.
  3. And System.
  4. Then Power.
  5. System restart.
  6. And click Restart.
hisense roku tv system restart

Most people will now have their TV fixed and back up and running, but if your Hisense TV is not connecting to WiFi after resetting, then we’ve got a few more basic fixes to try before getting into the hardware fixes.

2. Hisense TV Not Connecting to WiFi Automatically

If your TV WiFi is not connecting automatically, and it is working on other devices, then check for an issue with your TV’s IP and DNS addresses.

In most cases, your TV should be setup to automatically select an IP address from your router, and usually also automatically pulls a DNS address, which is used to resolve IP addresses that your TV connects to, creating the URL that you see in the address bar of your browser.

But it’s possible that IP address lookup might have been set to Manual, and your DNS settings might be conflicting between your TV and WiFi router.

To fix this, press Home on your remote, then go to Settings -> Network -> Network Configuration -> Advanced Settings -> IP Settings.

hisense tv dns ip settings

If the IP Setting Mode is set to Manual, then change it to DHCP and restart your TV. This will make your TV select an IP address automatically from your router.

If the IP Setting Mode is set to DHCP, then change it to Manual, and change the DNS Server 1 to, which is one of Google’s DNS servers that we know definitely works.

Restart your TV and try your apps again.

3. Hisense Roku TV Not Connecting to Wifi

If you have a Hisense Roku TV that won’t connect to the Internet, then go through the Roku Platform Secret Menu to enable network pings.

This can prevent your Hisense Roku TV from connecting with the Roku servers and this prevents your TV from making an Internet connection.

To access the Roku Platform Secret Menu:

  1. Open the Home screen.
  2. On your remote, press the button combination: Home x5; Rewind x 1; Play x 1: Fast Forward x1; Play x 1; Rewind x 1.
how to access the roku platform secret menu: Home x5; Rewind x1; Play x1; Fast forward x1; Play x1; Rewind x1

You will then see the Roku Platform Secret Menu screen. You want to select System Operations Menu.

hisense roku tv platform secret screen

And choose Network Menu.

hisense roku tv network settings secret menu

You then want to scroll up to Disable Network Pings and click on it to change it to Enable Network Pings.

hisense roku tv enable network pings

You can then back out of the menus and re-try your connection from the Network menu. You might want to try power cycling your TV if the Wifi connection doesn’t come on immediately.

4. Make Sure Your WiFi Password is Correct

If your Hisense Roku TV is not connecting to WiFi at all, this could be a sign that the password you are entering is incorrect, or the WPS setup failed.

If you used WPS, where you press a WPS button on your router and your TV automatically discovers the network and login details without any further input than you, then try entering your password manually.

tv wifi connect with wps

If you entered it manually before, try re-entering your password, but this time make sure the Show password option is selected so that you can confirm this is correct.

5. Check Your Router is Not Set for MAC Address Filtering

MAC address filtering allows you to specify which devices are allowed to connect to the Internet using their unique MAC addresses, which every Internet capable device has.

If you, or someone in your family, has switched this on at the router level, your Hisense TV won’t connect to the Internet even if it can connect to your WiFi.

Login to your router by typing the Admin IP address into your phone’s or computer’s browser. This is listed on a label on your router (usually or similar), along with the admin login info.

Go to Advanced or Expert Settings and find MAC Filtering. Make sure this is turned off.

router switch off mac filtering

6. Hisense TV Keeps Disconnecting from WiFi

If your Hisense TV keeps disconnecting from WiFi, then you need to make sure that your router is switched on and working properly, and that there is no interference or blocking of the WiFi signal between your router and TV.

The easiest way to check that your router is working is to use another device, like a phone or iPad. Make sure this is using the same WiFi network as your TV, and check you are fully able to access the Internet.

WiFi interference can be a bit harder to discover, but if you can, try moving your TV as close to your router as possible, ideally within the same room.

If your TV and router are in separate rooms, then try taking another device with WiFi capabilties like your phone up to your TV, and see if you are able to successfully browse the Internet from the same location as your TV, on the same home network.

If your TV won’t connect to the Internet but other devices will from the same location, then you can assume your router’s WiFi signal is good, and the problem most likely lies within your TV.

7. Update Your Hisense TV’s Firmware

If your Hisense TV WiFi is not turning on, then updating your firmware is the best option.

Software and firmware issues have been known to cause problems with the WiFi connections on Hisense TVs.

As with any product, you should ensure that you have updated your TV’s firmware to the latest version, even if it is new.

Most Hisense TVs support auto-updating of firmware, but you can’t assume that this is turned on for you.

Check Over-the-Air (OTA) firmware updates are enabled for Smart Hisense TVs by pressing the Home button on your remote, then go to the “cog” for settings, then Support and System Update. Make sure the Auto Firmware Upgrade is enabled.

If your TV doesn’t have OTA support:

  1. Press Home on your remote.
  2. Click the “cog” icon.
  3. Go to All.
  4. Then About.
  5. And System Update.
  6. Click Detect to check for updates.

For older Hisense TVs, even this option for updating your firmware might not be available. In this case, you need to download the latest firmware and install onto a USB stick to install it manually on your TV. Call Hisense Support and they will be able to guide you through the process.

8. How to Forget WiFi Network on Hisense Smart TV

Within your Hisense TV settings menu, there is the option to reset any connected networks.

Resetting your network will cause your TV to forget the network’s login details and it will no longer auto-connect to this network.

This lets you reinstate the network connection manually and will fix any problems caused by an intial bad connection.

To reset your network, press the Settings button on your remote.

tv remote settings button

Then go to General Settings -> Network Status -> Reset Network. Continue through the warnings and after the network has been reset, try reconnecting using the WiFi login info on your router.

9. Hisense Not Picking Up WiFi 5GHz

It’s possible that your Hisense Smart TV won’t connect to WiFi because of an issue with your 2.4GHz WiFi channel or 5GHz WiFi channel.

Login to your routers landing page, usually found by typing or into a browser on your phone or computer (the exact IP will be on a label on your router).

Find the login info on your router’s label, and take a look at the overview page to see whether your TV is connecting on 2.4GHz or 5GHz.

router wifi 2.4ghz setting

If it is connecting on the 5GHz channel, try changing the settings in your TV’s Network page to connect only on 2.4GHz.

You can also update the channel frequencies in the router itself, usually found under Expert Settings or Advanced Settings, changing these values and retesting your TV’s Wifi connection to see if they make any difference.

router wifi settings

10. Check Your TV’s Time and Date

Because your router will automatically assign an IP address for a fixed period of time, if your TV’s time and date is wrong, it can cause the IP address to “expire” and prevent connection to the router.

IP addresses set by your router will have a Lease Expiration of several years (and this can be checked within the settings page for your router), so if your TV has a time and date several years away from the current date/time, this can cause the IP lease to expire.

Go into the Settings for your TV and manually update the date and time to today if it is not already showing this.

11. Factory Reset Your Hisense TV

Factory resetting your TV is a more serious step because it will delete any downloaded apps, sign you out of any accounts and remove all of your personalizations, but it can help to get your WiFi working again.

To factory reset a Hisense Smart TV:

  1. Press the Home button on your remote.
  2. Then the “cog” icon for settings.
  3. And go to the Device Preferences menu.
  4. Then choose Reset at the bottom of this screen.
  5. And click through the further Reset and Erase everything prompts.
  6. Your TV will then restart, having reset to factory defaults.
hisense tv factory reset

12. Reset Your Router

If you’re still seeing Hisense TV network connection problems, then you can first try a soft reset of your router – unplugging it for 30 seconds – to see if that fixes your issue.

If not, try a hard reset of your router, pressing a paperclip or similar into the small reset hole usually found on the back of your router.

You will need to hold the paperclip on the reset button for at least ten seconds to be sure your router is fully reset.

reset router

This will remove any personalisation settings you have made on your router, such as a changed WiFi password or network name, so be sure you still have the default WiFi logins for the router. These are usually on a sticker on the router body.

13. Use an Ethernet Cable

Finally, if you are still unable to get the WiFi working on your TV, you might have to resort to using an Ethernet cable.

Either your TV or router should have come with one, and this will give you a wired Internet connection which will bypass your WiFi.

If your TV is in a different room from your router and it isn’t practical to use an Ethernet cable, or if your Hisense TV keeps dropping the wired Internet connection, then there is still one final hardware fix that will get your WiFi working again.

14. Replace the WiFi Module

If none of the previous steps have worked, then you are most likely suffering from a failed WiFi module which is pretty easy to replace yourself.

Take a look at the video below for a step-by-step guide to do this. You will need to open up your TV which will invalidate it’s warranty, so this is really only a solution for TVs that are over one year old.

Hisense TV Connect to WiFi Without Remote

If you’ve lost your remote or it doesn’t work, then you can connect to Hisense Smart TVs without a remote by the Hisense RemoteNOW app.

As long as you are using a relatively modern Smart TV, and your TV can connect to your home WiFi network, then you can use the apps like the one above on your phone even if your TV can’t connect to the Internet.

If your TV can’t connect to WiFi at all, then apps which use the infrared capabilities of your phone can work, like the Remote for Hisense TV.

Alternatively, try plugging a USB keyboard into your TV’s USB port and use the direction keys in combination with any Menu buttons or similar on the TV case to navigate the internal menus and connect to your home network.

Hisense Support & Warranty

It goes without saying that if you are still within the one year warranty period, then you should contact Hisense, who will most likely come to you and simply replace the panel in your TV.

You can call Hisense on:

  • 1-888-935-8880 (Mon – Fri, 9am – 9pm EST & Sat – Sun, 9am – 6pm EST)

Even if Hisense won’t fix your TV, they might still offer you a discount off a future model if you pester them hard enough! This is always worth a try in my experience.

So, How Do You Fix a Hisense TV Not Connecting to WiFi?

To fix a Hisense TV not connecting to WiFi:

  1. Power cycle your TV to reset it.
  2. Update your IP to obtain automatically and your DNS to
  3. Make sure your WiFi password is correct.
  4. Confirm your router isn’t MAC address filtering.
  5. Check for signal interference.
  6. Update your TV’s firmware.
  7. Switch your TV to the 2.4GHz WiFi channel.
  8. Forget your Hisense TV WiFi network.
  9. Check your TV’s time and date.
  10. Factory reset your TV.
  11. Reset your router.
  12. Use an Ethernet cable.
  13. Replace the WiFi module.

Hopefully you’ve now got your TV’s WiFi back up and running. If not, leave me a comment and I’ll see what more I can do to help.

Read More:

Hisense TV flickering fix

Hisense TV blue tint fix

Fix Hisense TV won’t turn on

Follow Tim Daniels:

Hi, I'm Tim Daniels, photographer and photo trainer, founder of Lapse of the Shutter and creator of the totally free Lightroom Develop System. I've travelled to (probably) 30 countries over the last few years, taking photos and licensing them around the world, and creating lots of free photography learning resources. Read More ...

Latest posts from

2 Responses

  1. Susan
    | Reply

    My wifi password is too long for the panel on my tV to log onto my wireless connection

    • Tim Daniels
      | Reply

      You can change your WiFi password by logging into your router on your phone or laptop.
      Open a browser and go to your router’s landing page – it will be or similar, with the exact address on a sticker on your router.
      Use the login details for your router that are also on the sticker and you can then change the WiFi password from somewhere in your router’s options.

Leave a Reply