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Horizontal lines on your Philips TV screen often show up as a problem when your TV is out of warranty and can be a bit of a pain to fix.
There are actually a few possible causes of these horizontal lines, and so there isn’t one fix that will cover all of them.
Sometimes it’s a simple software problem that can be fixed by a reset, and other times it’s an issue with the T-Con board or a failed tab connection.
This guide will take you step-by-step through every possible fix for Philips TV horizontal lines, and if you follow it in order, I’m confident you will be able to get your TV working again, without needing an expensive replacement.
Philips TV Horizontal Lines on Screen
To fix horizontal lines on your Philips TV screen, check all HDMI and signal cables are securely seated with no oxidation on their contacts, then try squeezing the bezel of your TV next to the horizontal line in case the gate drivers have come loose. Finally, try removing your Philips’ back panel and cleaning the contacts on the T-Con ribbon.
In the vast majority of cases, this will fix your TV, but in case you still see horizontal lines, or if you need more info on how to apply the fixes above, then you can follow the detailed steps below to get your TV working again.
1. Power Cycle Your Philips TV
Although this might seem a basic step, power cycling your TV is often the best way to fix your Philips TV.
Resetting your TV will clear out any issues with non-permanent memory and reset your main board without losing your personal settings.
This is quick and painless and won’t cause you to lose any of your saved settings.
To reset your Philips TV:
- Make sure your TV is switched off and unplug it.
- Hold down the physical power button on the TV for at least 15 seconds.
- Wait for at least 30 minutes for any residual power to drain from the TV’s capacitors (which are capable of storing charge for several minutes).
- Plug your TV back in and try switching it on. You should see a light if you have been successful.
Make sure you do wait for the full 30 minutes before plugging your TV back in – you would be surpised how long the components within your TV can hold charge, and you want to make sure it has fully reset.
Although this seems a very basic step, don’t overlook it because in the vast majority of cases a simple soft reset fixes most issues.
You can also hard reset some Philips TVs by putting a pen into the recessed Reset button, usually found on the side or back of the TV.
Most people will now have their TV fixed and back up and running, but if your Philips TV is still not working properly, then we’ll move onto the next step.
2. Update Your Philips TV Firmware
Software and firmware issues have been known to cause problems with Philips TV displays.
As with any product, you should ensure that you have updated your TV’s firmware to the latest version, even if it is new.
Most modern Philips TVs support auto-updating of firmware, but you can’t assume that this is turned on for you.
To manually update firmware on a Philips TV:
- Press Settings on your remote.
- Select All Settings.
- Then Update Software.
- And Search for Updates.
- Select Internet and then Start the update process.
- Your TV will restart and the update process will be complete.
For older Philips TVs, you might have to update via USB:
- Go to the Philips website and type in your model of TV (found on a label on the back of your TV).
- Scroll down to Software & Drivers and take a look at the firmware version of the software upgrade.
- Check the current version of your TV’s software and confirm that it is a lower numbered version than the one on the Philips website. To do this, using your TV remote go to Settings -> Update Software -> Current Software Info.
- If the software on the website is a higher numbered version, download it to your computer.
- Unzip the download and transfer this to a USB stick.
- Switch your Philips TV on and plug the USB stick into your TV’s USB port.
- Follow the on-screen instructions to install the upgrade.
3. Try Clearing Residual Images
If your horizontal lines are static and grouped together, then there is a possibility that they are caused by image retention, although this is only likely to be a problem if you keep your TV on for 8+ hours per day.
Even if they are not parts of a retained image, running the Clear Residual Image function, available on Philips OLED TVs, can help remove them.
To clear residual images:
- Press the cog icon on your remote.
- Go to All Settings.
- Then Picture.
- And Advanced.
- Choose the Clear Residual Image option and wait for this to run.
It takes about an hour for this function to run with your TV switched off. You might see a white line running down your screen when it is in process.
After an hour or so, and if you no longer see the white line moving down the screen, you can switch your TV on and it should announce that this is complete in a popup box.
If it is not complete, you will receive an on-screen message and the process will be paused until you put your TV back into standby.
4. Check Cables Are Properly Seated
This comes down to either a:
- Faulty HDMI cable with a break in it
- Damaged HDMI port with broken pins
- Poor HDMI connection where the cable and connector are not fully making contact
To check your HDMI and other cables:
- Switch off your TV.
- Remove any HDMI or other physical cables connected to the back of your TV.
- If you have any compressed air, use that to clean the contacts both of the cable and in the connector on the TV. If you don’t have compressed air, then blow gently on them.
- Firmly push the cables back into their slots on the TV.
- Switch your TV back on again.
It that hasn’t fixed the problem, then try using a different HDMI input. Most TVs have 3 or 4 HDMI ports.
If you have one that is on a different part of the TV then that would be the best one to try, as it this should have a separate connection to the TV’s main board.
Plug you HDMI cable into the new port, note the number next to it, then choose this HDMI input on your TV, by using the Input or Source button on your TV remote or the Input or Menu button on your TV itself.
You can also try removing all external devices, including those connected by Bluetooth and any coaxial or signal cables, so that the TV only has a power cable going into it.
When you turn your TV on, this means the screen will be black as it is not receiving any picture, potentially making it tough to see any horizontal lines.
Pull up the on-screen menu to see if the horizontal lines are still there. If they are, this means that your external connections are fine and the problem is located within the hardware of your TV.
If the lines have gone, then try re-seating your HDMI and other cables one by one, until you find the damaged cable that needs replacing.
5. Look for Power Supply Issues
Because flat screen TV’s rely on a constant power supply, when there are fluctuations in voltage these can show up as inconsistencies with the backlight, causing dark areas on your TV.
If your TV is on, then you know that your wall socket is suppplying power, but the question is whether this is constant without fluctuations and is of a sufficient voltage.
The most common cause of low voltage from wall sockets are faulty surge protectors.
If you don’t have a wall socket testing rig, then just unplug your TV, remove any surge protectors and try another appliance that you know draws a similar current. Check if this works as expected.
You can also plug your TV into another wall socket, preferably one located on the other side of the room from the current socket, again without any surge protectors or consumer extension cords that you might be using.
6. Check for Failed Contacts in Gate Drivers
Row drivers, or gate drivers, are located along the edge of your TV panel and fire each row of pixels in turn, starting from the top.
When one these gate drivers fails, you will see a thin black horizontal line on your TV for each failed driver.
Gate drivers are connected to the TV’s panel by a ribbon cable, and the contact can sometimes come loose. They are bonded within the factory so are not user-replaceable, but you might find that squeezing the sides of your TV next to the thin black line helps to resolve it.
For TVs that use double-row drivers, the black line will only span half the screen, if it has only failed on one side.
If your TV shows a complete black line across the screen, then you can assume you have single row drivers. Try squeezing the panel on both sides unless you know which side the gate driver is on.
If this does resolve the issue, then opening the back panel using the instructions in the next step, and applying tape to keep pressure on the ribbon cable should fix it.
If the issue isn’t fixed, then either the gate driver itself is faulty and needs to be replaced, which most probably requires a new panel, or there is a possibility of an issue with the T-Con board.
7. Clean the T-Con Cable
The Timing Control (T-Con) board is a small PCB board that drives your TV’s panel, translating the signal into a picture on your screen.
It’s hidden away under the back panel, behind the screen, and is a regular source of horizontal lines in TV images because it connects to the LCD / OLED panel with ribbon connectors which can come loose.
To access the T-Con board, you need to remove the back panel. If you’re not confident doing this, then now is the time to get an expert in. Otherwise:
- Unplug your TV, hold down the power button and wait for at least 30 minutes. There are large capacitors in the power board for the backlight and these can hold charge for an extended period of time.
- Place your TV face down on a large table or workbench. Make sure there is nothing that can scratch the screen on your work surface.
- Ground yourself.
- Open your TV by unscrewing the screws in the backpanel. It should come apart in two pieces: front and back.
- Put the back panel somewhere out of the way and take a look at the circuit boards that have been revealed.
- You will see a T-Con panel for translating the signal into a TV picture, a power board and a motherboard board.
You can take a look at the video below to see how to open your Philips TV’s back panel.
The position of the boards and their precise shapes and sizes will vary by model, but the T-Con board can be identified by the ribbon cables connecting it to the TV’s panel. Identify the other boards you will see in the images below.
Start by giving everything a good clean, preferably with compressed air. It’s possible that dust in the connector can block the signal.
Then, you should be able to remove the cables by pushing the locking cover down and they will then easily come away from the board. Don’t try to force them out without unlocking them first.
After removing the ribbon cable, take a look at the individual connectors on the ends of the cables, and the connectors in the socket. You are looking for any signs of corrosion, damage or dust.
The contacts should be a shiny gold or silver color. If they are dull and appear to have a rough, copper-like layer over them, this would indicate oxidation and therefore a new cable is recommended.
Give the cable and socket a good clean with compressed air, then put the cable back in, put the back panel back on your TV and fire it up.
If there are still horizontal lines, there could be a fault somewhere on the T-Con board itself. These can be replaced for around $30 from eBay.
To get the correct board, note the T-Con model number written on the label on the board, and put this into eBay.
8. Use Tape to Block the T-Con Signal
This might seem like a bit of a hacky approach, but it is possible to use small pieces of non-conductive tape to block the individual contacts on the T-Con cable.
This blocks the “bad” signal getting sent through that contact, and can actually clear up the image.
This works because the T-Con cable sends a clock signal through a handful of the pins (usually 8 pins per cable) and any one of these clocks failing results in an improperly sent signal and horizontal lines on screen.
And with two cables, one for each side of the TV, you can use the signal from the working side of the T-Con board to fill in for the faulty clock signals on the other side.
It can take some trial and error to get this right, so I recommend you check out the video below for a good demonstration of how to follow this approach.
Philips TV Support & Warranty
You can call Philips directly on:
- 833-978-3323 (Mon – Sat, 10am – 9pm EST)
Or use their live chat.
Even if Philips won’t fix your TV, they might still offer you a discount off a future model if you pester them hard enough! This is always worth a try in my experience.
Philips TV Horizontal Lines on Screen: How to Fix
To fix horizontal lines on a Philips TV:
- Power cycle your TV.
- Try to reseat the HDMI cables.
- Check your power supply for consistent voltage.
- Clear residual images.
- Update your Philips TV’s firmware.
- Squeeze the bezel for thin horizontal lines.
- Re-seat the T-Con cable and potentially replace the T-Con board.
- Use tape to block part of the T-Con clock signal.
If you haven’t been able to fix your problem using the steps above, then your next port of call should be to customer support, who can advise you if they are able to fix it.
You can also leave me a comment below and I’ll see what I can do to help, but if your TV is especially old, then you might want to check out one of the latest, most highly rated new TVs as a replacement.