Is your Samsung TV not connecting to WiFi? Maybe it’s connecting to your phone hotspot and can access the Internet that way, but won’t connect to the Internet via your router, or maybe the WiFi is not working on your Samsung TV but is working on other devices.
If your TV won’t connect to the Internet but other devices will, or if WiFi doesn’t work at all, this guide will help you get your Samsung TV back up and running again as normal.
See every fix for Samsung TV WiFi connection issues, explained in step-by-step detail, which should help you to fix your problem.
Samsung TV Not Connecting to WiFi
To fix a Samsung TV not connecting to WiFi you need to reset your WiFi by cold booting your TV. Switch it on, then pull the plug out of the wall socket, wait ten seconds then plug it back in again. You can also try updating your TV’s IP and DNS, and resetting the WiFi network.
If your Samsung Smart TV is still not connecting to WiFi, then use the more detailed troubleshooting steps below to fix Samsung TV WiFi connection issues.
This will fix the Samsung TV won’t connect to Internet issue for the vast majority of people.
For a quick overview of the troubleshooting steps, you can take a look at my video below, with the full detail for each step in this guide.
1. Reset Your WiFi on Your Samsung TV
With modern electronics, it’s possible that your Samsung TV won’t connect to WiFi because of a software issue.
Power cycling or cold booting your TV will clear out any issues with non-permanent memory and reset your main board and WiFi without losing your personal settings.
This is quick and painless and won’t cause you to lose any of your saved settings.
- Plug your TV in and switch it on.
- Pull the plug out of the wall socket.
- Wait a full 10 seconds.
- Plug your TV back in and try switching it on. You should see a red light if you have been successful.
You can also power cycle your Samsung TV if this hasn’t been successful.
- Switch off and unplug your TV.
- Hold down the physical power button on the TV for at least 15 seconds.
- Wait for at least 30 minutes for any residual power to drain from the TV’s capacitors (which are capable of storing charge for several minutes).
- Plug your TV back in and try switching it on.
Make sure you do wait for the full 30 minutes before plugging your TV back in – you would be surpised how long the components within your TV can hold charge, and you want to make sure it has fully reset.
Although this seems a very basic step, don’t overlook it because in the vast majority of cases a simple soft reset fixes most issues.
Most people will now have their TV fixed and back up and running. If this isn’t you, then we’ve got a few more basic fixes to try before getting into the more involved fixes.
2. WiFi Not Working on Samsung TV but Working on Other Devices
If your TV WiFi is not working, but it is working on other devices, then check for an issue with your TV’s IP and DNS addresses.
In most cases, your TV should be setup to automatically select an IP address from your router, and usually also automatically pulls a DNS address, which is used to resolve IP addresses that your TV connects to, creating the URL that you see in the address bar.
But it’s possible that IP address lookup might have been set to Manual, and your DNS settings might be conflicting between your TV and WiFi router.
To fix this, press Settings on your remote, then go to General -> Network -> Network Status -> IP Settings.
The IP Setting option should be set to Get automatically. If not, you need to change it to this.
DNS Setting will likely also be set to Get automatically. You should change this to Enter manually and use the DNS server 8.8.8.8, which is one of Google’s DNS servers that we know definitely works.
3. Make Sure Your WiFi Password is Correct
If your WiFi will not connect at all on your TV, this could be a sign that the password you are entering is incorrect, or the WPS setup failed.
If you used WPS, where you press a WPS button on your router and your TV automatically discovers the network and login details without any further input than you, then try entering your password manually.
If you entered it manually before, try re-entering your password, but this time make sure the Show password option is selected so that you can confirm this is correct.
You can find WiFi connection in the Network Settings menu.
4. Check Your Router is Not Set for MAC Address Filtering
MAC address filtering allows you to specify which devices are allowed to connect to the Internet using their unique MAC addresses, which every Internet capable device has.
If you, or someone in your family, has switched this on at the router level, your TV will not connect to the Internet even if it can connect to your WiFi.
Login to your router by typing the Admin IP address into your phone’s or computer’s browser. This is listed on a label on your router (usually 192.168.1.1 or similar), along with the admin login info.
Go to Advanced or Expert Settings and find MAC Filtering. Make sure this is turned off.
5. Samsung TV Not Detecting WiFi
If your Samsung TV is not detecting your home WiFi signal at all, then you need to make sure that your router is switched on and working properly, and that there is no interference or blocking of the WiFi signal between your router and TV.
The easiest way to check that your router is working is to use another device, like a phone or iPad. Make sure this is using the same WiFi network as your TV, and check you are fully able to access the Internet.
WiFi interference can be a bit harder to discover, but if you can, try moving your TV as close to your router as possible, ideally within the same room.
If your TV and router are in separate rooms, then try taking another device with WiFi capabilties like your phone up to your TV, and see if you are able to successfully browse the Internet from the same location as your TV, on the same home network.
If your TV won’t connect to the Internet but other devices will from the same location, then you can assume your router’s WiFi signal is good, and the problem most likely lies within your TV.
6. Update Your TV’s Firmware
If your Samsung TV keeps disconnecting from WiFi, then updating the firmware is your best option.
Software and firmware issues have been known to cause problems like your Samsung TV not connecting to Internet.
As with any product, you should ensure that you have updated your TV’s firmware to the latest version, even if it is new.
Smart Samsung TVs support auto-updating of firmware, but you can’t assume that this is turned on for you.
To check that auto-updating is on for firmware / software on your Samsung TV:
- Press the Menu or Home button on your remote and go to Settings.
- Click Support.
- Then Software Update.
- Agree to any terms and conditions that may popup, then switch on Auto Update.
For older Samsung TVs, you’ll need to update the firmware by USB. To do this:
- Press the Menu or Home button on your remote and go to Settings.
- Go to Support.
- Then Contact Samsung or About This TV.
- Take note of the Model Code and Software Version currently installed.
- Go to Samsung’s Support site and enter your model number.
- Select Manuals & Downloads and look for the newest firmware version.
- If this Firmware Version is later than the version you noted was installed on your TV, then download it, along with the Firmware Update User Manual which will give you full instructions on how to install your update.
7. Try the Reset Network Option
Within your Samsung TV settings menu, there is the option to reset any connected networks.
Resetting your network will cause your TV to forget the network’s login details and it will no longer auto-connect to this network.
This lets you reinstate the network connection manually and will fix any problems caused by an intial bad connection.
To reset your network, press the Settings button or Menu on your remote, depending on model, and open the on-screen Settings menu.
Then go to General -> Network -> Reset Network. Continue through the warnings and after the network has been reset, try reconnecting using the WiFi login info on your router.
8. Switch Your TV / Router to 2.4GHz
It’s possible that an issue with your 2.4GHz WiFi channel is causing the WiFi disconnection you are seeing.
Login to your routers landing page, usually found by typing 192.168.1.1 or 192.168.1.0 into a browser on your phone or computer (the exact IP will be on a label on your router).
Find the login info on your router’s label, and take a look at the overview page to see whether your TV is connecting on 2.4GHz or 5GHz.
If it is connecting on the 5GHz channel, try changing the settings in your TV’s Network Status page to connect only on 2.4GHz.
You can also update the channel frequencies in the router itself, usually found under Expert Settings or Advanced Settings, changing these values and retesting your TV’s Wifi connection to see if they make any difference.
9. Check Your TV’s Time and Date
Because your router will automatically assign an IP address for a fixed period of time, if your TV’s time and date is wrong, it can cause the IP address to “expire” and prevent connection to the router.
IP addresses set by your router will have a Lease Expiration of several years (and this can be checked within the settings page for your router), so if your TV has a time and date several years away from the current date/time, this can cause the IP lease to expire.
Go into the Settings for your TV and manually update the date and time to today if it is not already showing this.
10. Samsung TV Factory Reset
Returning your TV back to its factory settings is a more extreme step, as it will delete any personalization features, downloaded apps or connected devices, but it’s always worth a shot when other methods haven’t worked.
To factory reset a Samsung Smart TV:
- Press the Menu or Home button on your remote and go to Settings.
- Then General & Privacy.
- And Reset.
- Enter your PIN, which by default is 0000 (four zeroes) for Samsung.
- Then select one final Reset in the popup.
Samsung have provided a video of these steps in the video below.
If you don’t have your remote, then you can get to the same menu items by using the physical Menu button that is most likely underneath your Samsung TV’s logo, next to the Power button.
Press this and use the Volume + and – or Channel + and – depending on model to follow the steps above.
11. Reset Your Router
You can first try a soft reset of your router – unplugging it for 30 seconds – to see if that fixes your issue.
If not, try a hard reset of your router, pressing a paperclip or similar into the small reset hole usually found on the back of your router.
You will need to hold the paperclip on the reset button for at least ten seconds to be sure your router is fully reset.
This will remove any personalisation settings you have made on your router, such as a changed WiFi password or network name, so be sure you still have the default WiFi logins for the router. These are usually on a sticker on the router body.
12. Use an Ethernet Cable
Finally, if you are still unable to get the WiFi working on your TV, you might have to resort to using an Ethernet cable.
Either your TV or router should have come with one, and this will give you a wired Internet connection which will bypass your WiFi.
If your TV is in a different room from your router and it isn’t practical to use an Ethernet cable, or if your Samsung TV keeps dropping the wired Internet connection, then there is still one final hardware fix that will get your WiFi working again.
13. Replace the WiFi Module
If none of the previous steps have worked, then you are most likely suffering from a failed WiFi module which is pretty easy to replace yourself.
Take a look at the video below for a step-by-step guide to do this. You will need to open up your TV which will invalidate it’s warranty, so this is really only a solution for TVs that are over one year old.
Samsung TV WiFi Issues Troubleshooting
If you’re seeing specific issues with your Samsung TV WiFi, then take a look at these troubleshooting steps for individual problems below.
How to Connect Samsung TV to WiFi Without Remote
If you’ve lost your remote or it doesn’t work, then you can connect to Samsung Smart TVs without a remote by using the SmartThings app by Samsung.
As long as you are using a relatively modern TV, and your TV can connect to your home WiFi network, then you can use the app on your phone even if your TV can’t connect to the Internet.
If your TV can’t connect to WiFi at all, then try plugging a USB keyboard into your TV’s USB port and use the direction keys in combination with any Menu buttons or similar on the TV case to navigate the internal menus and connect to your home network.
How to Connect Samsung TV to Wired Internet
To connect your Samsung TV to wired Internet, simply plug an Ethernet cable into your router and into the Ethernet port on your TV.
If your TV does not have an Ethernet port, then you cannot connect it to a wired Internet connection.
Samsung TV Not Connecting to WiFi: Error Code 107
Samsung TV WiFi error code 107 indicates an unspecified Internet connectivity problem. The easiest way to fix this is to reset your network connection by pressing Settings on your remote, then going to General -> Network -> Reset Network.
If you keep getting this error, then there could be a software issue in your TV. Try the steps above to fix your WiFi connection and if that doesn’t work, then Samsung support should be able to offer further advice.
Samsung TV Wireless Connection Failed
If your Samsung TV wireless connection has failed, or you see Samsung TV IP auto setting failed errors, then you can fix this by setting the IP address of your TV to automatic discovery.
Press Settings on your remote, then go to General -> Network -> Network Status -> IP Settings.
The IP Setting option should be set to Get automatically. If not, you need to change it to this.
You should also change DNS Settings to Enter manually and use the DNS server 8.8.8.8.
How to Connect Old Samsung TV to WiFi
Old Samsung TVs that do not have native WiFi capabilities cannot be directly connected to WiFi without an adapter. The most common adapters to use are Firesticks, Chromecast or Roku streaming sticks.
Plug one of these into your TV’s HDMI port, with the power cable plugged into the TV’s USB port, then follow the on-screen instructions for your streaming stick to connect to WiFi.
How to Connect Samsung TV to WiFi That Requires Login
If you are trying to connect your Samsung TV to WiFi that requires login, such as a hotel WiFi network with a separate splash screen, then you either have to bypass WiFi by using an Ethernet cable, or try using your phone as a hotspot.
Connect your phone to the hotel WiFi as normal, logging in via the splash screen, then set your phone to hotspot mode and connect your TV to your phone. This will allow you to bypass the splash screen on your TV.
Samsung Smart TV Keeps Losing Internet Connection
If your Samsung Smart TV keeps losing Internet connection, then check the distance between your router and TV, and look for any potential signs of interference, such as an unshielded microwave nearby.
If you can tie your loss of connection to another device being on, then that suggests this other device is interfering with your WiFi signal.
You can also try using a phone connected to the same WiFi network, placing it by your TV, and seeing if that loses connection at the same time as the TV. If not, then try the troubleshooting steps above for a faulty WiFi connection.
Samsung TV Connected to Internet But Apps Not Working
If your Samsung TV is connected to the Internet but Apps are not working, fix try power cycling your TV to reset it, then look for any firmware updates, followed by reinstalling any non-working apps before finally resetting your Samsung Smart Hub.
Do this through Settings -> Support -> Self Diagnosis -> Reset Smart Hub.
Samsung TV Support and Warranty
You can check your current warranty status at Samsung’s warranty site.
Unfortunately, warranties typically only last a year unless you have already paid to extend it.
Because WiFi problems can occur at any time, if your TV is under one year old, return your TV under warranty and get it fixed.
You can also try to contact Samsung support directly to see if they can offer any help.
You can use the Samsung support site to help diagnose your problem, but if you are at this stage, then you are better off calling them direct on:
- 1-800-SAMSUNG (726-7864)
They are in office 7am – 12am EST, 7 days a week, but their automated chatbot is available on their site 24/7.
Even if Samsung won’t fix your TV, they might still offer you a discount off a future model if you pester them hard enough! Always worth a try!
So, How Do You Fix a Samsung TV Not Connecting to WiFi?
To fix a Samsung TV not connecting to WiFi:
- Power cycle your TV to reset it.
- Update your IP to obtain automatically and your DNS to 8.8.8.8.
- Make sure your WiFi password is correct.
- Confirm your router isn’t MAC address filtering.
- Check for signal interference.
- Update your TV’s firmware.
- Reset your network.
- Switch your TV to the 2.4GHz WiFi channel.
- Check your TV’s time and date.
- Factory reset your TV.
- Reset your router.
- Use an Ethernet cable.
- Replace the WiFi module.
Hopefully you’ve now got your TV’s WiFi back up and running. If not, leave me a comment and I’ll see what more I can do to help.
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